Who we are

Our company’s name is Healer’s Touch and our website address is: http://healerstouch.ca. The company “Healer’s Touch” may be hereafter referred to as “we” or “us”, while third party companies that we refer to may be referred to as “them” or “they”. The client or customer may hereafter be referred to as “you”.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Chat Information

Information collected from chatbot conversations or from chatting directly with us, may be used to improve how we serve you. The information is kept strictly confidential – unless you direct us to share it with a third party. Occasionally, however, the information you share with us may be shared with third parties as described below in “Who we share your data with”.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Our contact forms collect information for the purposes of communicating with you – and require an email address solely for the purpose of answering a query or occasionally communicating with you about material relevant to the performance of our services. This information is kept strictly between you and Healer’s Touch, unless you advise us of wishing to share such information with third parties.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We occasionally share your data with third parties in order to make their services available to you. They are only given the information that they need to use in order to execute their work as it pertains to the work that we wish to have done for you. We hold them responsible to use the information in ways that are bound by the contractual agreements between us and them to deliver the services we agree upon – and solely for these purposes. We may also share your information with your primary care physician – if you have given us their contact information. This is to keep them informed of any work you have done by us and allow them to incorporate the information as part of your medical record as they see fit. We may occasionally be legally required to share information we have pertaining to our clients with law enforcement officers – or in accordance with their instructions.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.